{"id":79715,"date":"2019-09-06T14:18:46","date_gmt":"2019-09-06T12:18:46","guid":{"rendered":"http:\/\/zentor.net\/datenschutz\/"},"modified":"2026-10-21T09:15:07","modified_gmt":"2026-10-21T07:15:07","slug":"dataprivacy","status":"publish","type":"page","link":"https:\/\/zentor.de\/en\/dataprivacy\/","title":{"rendered":"Data privacy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;281432&#8243;]<\/p>\n<h1 dir=\"ltr\">Privacy Policy of zentor GmbH<\/h1>\n<p dir=\"ltr\"><strong>As of:<\/strong> 21. October 2026<\/p>\n<p dir=\"ltr\">We are pleased about your visit to one of our online services. Protecting your personal data is important to us. In this privacy policy, we inform you about the nature, scope and purpose of the processing of personal data carried out in connection with our online services, as well as your rights as a data subject.<\/p>\n<h2 dir=\"ltr\">Scope<\/h2>\n<p dir=\"ltr\">This privacy policy applies uniformly to all online services of zentor GmbH:<\/p>\n<ul dir=\"ltr\">\n<li><strong><code dir=\"ltr\">zentor.de<\/code><\/strong> (with redirect from <code dir=\"ltr\">zentor.me<\/code>) \u2014 main website with information about us, blog and online shop<\/li>\n<li><strong><code dir=\"ltr\">academy.zentor.de<\/code><\/strong> \u2014 learning platform with online courses and diagnostic modules<\/li>\n<li><strong><code dir=\"ltr\">analytics.zentor.de<\/code><\/strong> \u2014 analytics and reporting platform (in development)<\/li>\n<\/ul>\n<p dir=\"ltr\">Where a processing activity only concerns a particular subdomain, we explicitly point this out in the respective section.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">1 Name and Address of the Controller<\/h2>\n<p dir=\"ltr\">The controller within the meaning of the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and other data protection regulations is:<\/p>\n<p dir=\"ltr\"><strong>zentor GmbH<\/strong> represented by managing director Dr. Valentin Schellhaas Reifenstuelstra\u00dfe 4 80469 Munich Germany<\/p>\n<p dir=\"ltr\">Phone: +49 (89) 32405287 Email: <a href=\"mailto:datenschutz@zentor.de\">datenschutz@zentor.de<\/a> Website: <a href=\"https:\/\/zentor.de\/en\/\">https:\/\/zentor.de<\/a><\/p>\n<h3 dir=\"ltr\">Data Protection Officer<\/h3>\n<p dir=\"ltr\">zentor GmbH has not appointed a Data Protection Officer. The statutory conditions requiring such an appointment (in particular \u00a7 38 BDSG: regular employment of at least 20 persons engaged in the automated processing of personal data; Art. 37(1) GDPR: no extensive processing of special categories of personal data as a core activity) are not met. Please direct data protection inquiries to the email address listed above.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">2 General Information on Data Processing<\/h2>\n<h3 dir=\"ltr\">2.1 Scope of Personal Data Processing<\/h3>\n<p dir=\"ltr\">We process personal data of our users only insofar as this is necessary to provide a functional website and to provide our content and services. The processing of personal data is regularly carried out only with the user&#8217;s consent or on another suitable legal basis.<\/p>\n<h3 dir=\"ltr\">2.2 Legal Bases for the Processing of Personal Data<\/h3>\n<p dir=\"ltr\">Where we obtain consent for processing operations, <strong>Art. 6(1)(a) GDPR<\/strong> serves as the legal basis.<\/p>\n<p dir=\"ltr\">For processing necessary for the performance of a contract to which the data subject is a party, as well as for taking pre-contractual steps, <strong>Art. 6(1)(b) GDPR<\/strong> serves as the legal basis.<\/p>\n<p dir=\"ltr\">Where processing is necessary to comply with a legal obligation (e.g. commercial or tax-related retention obligations), <strong>Art. 6(1)(c) GDPR<\/strong> serves as the legal basis.<\/p>\n<p dir=\"ltr\">Where processing is necessary to safeguard a legitimate interest of our company or a third party, and the interests, fundamental rights and freedoms of the data subject do not override that legitimate interest, <strong>Art. 6(1)(f) GDPR<\/strong> serves as the legal basis.<\/p>\n<h3 dir=\"ltr\">2.3 Data Erasure and Storage Duration<\/h3>\n<p dir=\"ltr\">Personal data are erased or blocked as soon as the purpose of storage no longer applies. Longer storage may take place if this has been provided for by European or national legislators in EU regulations, laws or other provisions to which the controller is subject (e.g. commercial retention periods of 6 years, tax-related periods of 10 years). Blocking or erasure of the data also takes place when a storage period prescribed by the aforementioned norms expires, unless further storage of the data is necessary for the conclusion or performance of a contract.<\/p>\n<h3 dir=\"ltr\">2.4 Definitions<\/h3>\n<p dir=\"ltr\">In this privacy policy, we use the terms defined in Art. 4 GDPR (e.g. &#8220;personal data&#8221;, &#8220;processing&#8221;, &#8220;controller&#8221;, &#8220;processor&#8221;, &#8220;consent&#8221;).<\/p>\n<hr \/>\n<h2 dir=\"ltr\">3 Provision of the Websites and Creation of Log Files<\/h2>\n<h3 dir=\"ltr\">3.1 Description and Scope of Data Processing<\/h3>\n<p dir=\"ltr\">With every access to one of our online services, our system automatically collects data and information from the computer system of the accessing device. The following data are collected:<\/p>\n<ul dir=\"ltr\">\n<li>Information about the browser type and version used<\/li>\n<li>The user&#8217;s operating system<\/li>\n<li>The user&#8217;s internet service provider<\/li>\n<li>The user&#8217;s IP address (truncated\/anonymised after log file processing)<\/li>\n<li>Date and time of access<\/li>\n<li>Websites from which the user&#8217;s system reaches our site (referrer)<\/li>\n<li>Websites accessed by the user&#8217;s system via our service<\/li>\n<\/ul>\n<p dir=\"ltr\">The data are stored in the log files of our system. Storage of these data together with other personal data of the user does not take place.<\/p>\n<h3 dir=\"ltr\">3.2 Hosting<\/h3>\n<p dir=\"ltr\">Our online services run on the following infrastructure:<\/p>\n<ul dir=\"ltr\">\n<li><strong><code dir=\"ltr\">zentor.de<\/code>, <code dir=\"ltr\">analytics.zentor.de<\/code>, and a backup server for the academy<\/strong> are hosted by <strong>netcup GmbH<\/strong>, Daimlerstra\u00dfe 25, 76185 Karlsruhe, in a German data centre (location Nuremberg). No third-country transfer occurs in the course of hosting.<\/li>\n<li><strong><code dir=\"ltr\">academy.zentor.de<\/code><\/strong> is hosted on cloud infrastructure operated by <strong>Amazon Web Services EMEA SARL<\/strong>, 38 Avenue John F. Kennedy, L-1855 Luxembourg (parent company: Amazon Web Services, Inc., USA). Processing takes place in the AWS region Europe-Frankfurt (<code dir=\"ltr\">eu-central-1<\/code>).<\/li>\n<\/ul>\n<p dir=\"ltr\">With both providers, we have concluded data processing agreements pursuant to Art. 28 GDPR. In the case of AWS, the EU Standard Contractual Clauses pursuant to Art. 46 GDPR are also part of the contract, and AWS is certified under the <strong>EU-US Data Privacy Framework<\/strong>.<\/p>\n<h3 dir=\"ltr\">3.3 Legal Basis and Purpose<\/h3>\n<p dir=\"ltr\">The legal basis for the temporary storage of data and log files is Art. 6(1)(f) GDPR. The temporary storage of the IP address by the system is necessary in order to enable the website to be delivered to the user&#8217;s computer. Storage in log files takes place to ensure the functionality of the website, to optimise the websites, and to ensure the security of our information technology systems. The data are not analysed for marketing purposes in this context.<\/p>\n<h3 dir=\"ltr\">3.4 Duration of Storage<\/h3>\n<p dir=\"ltr\">Log file data are erased or anonymised after a maximum of <strong>30 days<\/strong>.<\/p>\n<h3 dir=\"ltr\">3.5 Right to Object and to Have Data Removed<\/h3>\n<p dir=\"ltr\">The collection of data for the provision of the websites and the storage of the data in log files are essential for the operation of the websites. Consequently, the user has no right to object.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">4 Use of Cookies<\/h2>\n<h3 dir=\"ltr\">4.1 Description and Scope of Data Processing<\/h3>\n<p dir=\"ltr\">Our online services use cookies. Cookies are text files stored by the internet browser on the user&#8217;s computer system. When a user calls up our pages, a cookie may be stored on the user&#8217;s device. These contain characteristic strings that allow the browser to be uniquely identified when the website is accessed again.<\/p>\n<p dir=\"ltr\">We use technically necessary cookies to make our websites user-friendly. Optional cookies (e.g. for embedded third-party content or external services that set a cookie) are only set after the user&#8217;s explicit consent via our cookie banner.<\/p>\n<h3 dir=\"ltr\">4.2 Legal Basis<\/h3>\n<p dir=\"ltr\">The legal basis for technically necessary cookies is \u00a7 25(2) no. 2 TDDDG (the German Telecommunications-Digital-Services Data Protection Act) in conjunction with Art. 6(1)(f) GDPR. For optional cookies, \u00a7 25(1) TDDDG in conjunction with Art. 6(1)(a) GDPR (consent) applies.<\/p>\n<h3 dir=\"ltr\">4.3 Purpose and Duration<\/h3>\n<p dir=\"ltr\">Technically necessary cookies serve the functionality of the website (e.g. language settings, login state). They are usually deleted at the end of the browser session. Optional cookies serve the purpose required by the respective function; their storage duration is indicated in the cookie banner.<\/p>\n<h3 dir=\"ltr\">4.4 Right to Object and to Have Data Removed<\/h3>\n<p dir=\"ltr\">You can revoke or adjust your consent to cookies at any time via the cookie banner. You can additionally disable cookies in your browser settings. If cookies are disabled for our websites, some functions may no longer be fully usable.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">5 Online Shop and Ordering Process<\/h2>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">zentor.de<\/code>.<\/em><\/p>\n<h3 dir=\"ltr\">5.1 Description and Scope<\/h3>\n<p dir=\"ltr\">On our main website, we operate an online shop. In the context of an order, we collect the following data:<\/p>\n<ul dir=\"ltr\">\n<li>Salutation, first and last name<\/li>\n<li>Billing and, where applicable, shipping address<\/li>\n<li>Email address, phone number (optional)<\/li>\n<li>Ordered items and order details<\/li>\n<li>Payment information (via the payment service providers listed in \u00a76)<\/li>\n<li>Date and time of the order<\/li>\n<li>IP address and browser information at the time of the order<\/li>\n<\/ul>\n<h3 dir=\"ltr\">5.2 Legal Basis<\/h3>\n<p dir=\"ltr\">The legal basis is Art. 6(1)(b) GDPR (contract initiation and performance). Where commercial and tax-related retention obligations apply, Art. 6(1)(c) GDPR serves as an additional legal basis.<\/p>\n<h3 dir=\"ltr\">5.3 Purpose and Duration of Storage<\/h3>\n<p dir=\"ltr\">The data are stored for the purpose of fulfilling the contract and for compliance with statutory retention obligations. Order data are retained for <strong>6 or 10 years<\/strong> in accordance with \u00a7 257 HGB (German Commercial Code) and \u00a7 147 AO (German Fiscal Code) and then deleted.<\/p>\n<h3 dir=\"ltr\">5.4 Recipients \/ Disclosure<\/h3>\n<p dir=\"ltr\">Data are transmitted to the payment service providers mentioned in \u00a76 and, where applicable, to shipping providers (where necessary for delivery). Where statutory retention and reporting obligations apply, we disclose relevant order data to our tax advisor in the context of our mandate; our tax advisor is an independent controller and is subject to their own professional obligations (in particular \u00a7 203 StGB, German Criminal Code).<\/p>\n<hr \/>\n<h2 dir=\"ltr\">6 Payment Processing<\/h2>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">zentor.de<\/code>.<\/em><\/p>\n<h3 dir=\"ltr\">6.1 Stripe (Credit Card and SEPA Payments)<\/h3>\n<p dir=\"ltr\">For the processing of payments by credit card and SEPA direct debit, we use the payment service provider <strong>Stripe Payments Europe Limited<\/strong>, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland (parent company: Stripe, Inc., USA). Stripe is predominantly an independent controller (in particular for obligations relating to anti-money laundering and fraud prevention). To the extent that Stripe processes personal data on our behalf, a data processing agreement is in place with integrated Standard Contractual Clauses and a Data Transfers Addendum covering all three SCC modules.<\/p>\n<p dir=\"ltr\">Payment and identification data are transmitted to Stripe. The legal basis is Art. 6(1)(b) GDPR. Further information on processing at Stripe: <a href=\"https:\/\/stripe.com\/de\/privacy\">https:\/\/stripe.com\/de\/privacy<\/a>.<\/p>\n<h3 dir=\"ltr\">6.2 PayPal<\/h3>\n<p dir=\"ltr\">If you choose PayPal as your payment method, your payment data will be transmitted to <strong>PayPal (Europe) S.\u00e0 r.l. et Cie, S.C.A.<\/strong>, 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal is an independent controller under the GDPR. The legal basis is Art. 6(1)(b) GDPR. Further information: <a href=\"https:\/\/www.paypal.com\/de\/legalhub\/privacy-full\">https:\/\/www.paypal.com\/de\/legalhub\/privacy-full<\/a>.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">7 Newsletter Distribution<\/h2>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">zentor.de<\/code>.<\/em><\/p>\n<h3 dir=\"ltr\">7.1 Description and Scope<\/h3>\n<p dir=\"ltr\">You can register for our newsletter via the newsletter registration area on our main website. We use the <strong>Mailchimp<\/strong>service provided by <strong>Intuit Inc. \/ The Rocket Science Group LLC<\/strong>, 405 N. Angier Avenue NE, Atlanta, GA 30308, USA, for newsletter distribution. At sign-up, we collect:<\/p>\n<ul dir=\"ltr\">\n<li>Email address<\/li>\n<li>Date and time of sign-up and of confirmation (double opt-in)<\/li>\n<li>IP address at the time of sign-up<\/li>\n<\/ul>\n<p dir=\"ltr\">During the course of newsletter distribution, additional reaction data (open rates, clicks, device information, approximate geolocation) may be collected in order to optimise content.<\/p>\n<h3 dir=\"ltr\">7.2 Legal Basis and Purpose<\/h3>\n<p dir=\"ltr\">The legal basis is Art. 6(1)(a) GDPR (consent). Sign-up takes place via the double opt-in procedure \u2014 you receive a confirmation email after registration and must confirm your sign-up via a link. You can withdraw your consent at any time, for example via the unsubscribe link at the end of every newsletter.<\/p>\n<h3 dir=\"ltr\">7.3 Data Processing and Third-Country Transfer<\/h3>\n<p dir=\"ltr\">A data processing agreement is in place with Mailchimp, integrated by way of click-through acceptance of the Mailchimp Standard Terms of Use (Art. 28(9) GDPR permits this electronic form). Mailchimp is certified under the <strong>EU-US Data Privacy Framework<\/strong> as a subsidiary of Intuit. The Mailchimp DPA additionally contains the EU Standard Contractual Clauses under Art. 46 GDPR.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">8 Login Area and Member Accounts<\/h2>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">academy.zentor.de<\/code> and <code dir=\"ltr\">analytics.zentor.de<\/code>.<\/em><\/p>\n<h3 dir=\"ltr\">8.1 Description<\/h3>\n<p dir=\"ltr\">Certain areas of our online services are only accessible after successful login \u2014 with an email address and password or via a login link that we send you by email. During registration and at login, we collect:<\/p>\n<ul dir=\"ltr\">\n<li>Email address<\/li>\n<li>Hashed (encrypted) password, where you use a password<\/li>\n<li>First and last name (if provided by you)<\/li>\n<li>IP address and device information at the time of registration and logins<\/li>\n<li>Time information on your actions<\/li>\n<li>Login history and activity log in closed areas<\/li>\n<\/ul>\n<p dir=\"ltr\">For <code dir=\"ltr\">analytics.zentor.de<\/code> the following applies instead: we keep no login history or activity log; we only store the day of your last use. IP address and browser information appear only in the server log files (section 3). If you request a login link yourself, we store the IP address of that request to prevent abuse until the link expires.<\/p>\n<h3 dir=\"ltr\">8.2 Legal Basis and Purpose<\/h3>\n<p dir=\"ltr\">The legal basis is Art. 6(1)(b) GDPR (usage contract relationship) and additionally Art. 6(1)(f) GDPR (security of the login function).<\/p>\n<h3 dir=\"ltr\">8.3 Duration of Storage<\/h3>\n<p dir=\"ltr\">User account data are stored for as long as your account exists. Upon cancellation, the account is deleted within a reasonable period, provided no retention obligations stand in the way. Login logs are anonymised or deleted after a maximum of 90 days (<code dir=\"ltr\">analytics.zentor.de<\/code> keeps no separate login logs, see section 8.1). For <code dir=\"ltr\">analytics.zentor.de<\/code>, the retention periods in section 10.5 apply in addition.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">9 Learning Management System<\/h2>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">academy.zentor.de<\/code>.<\/em><\/p>\n<p dir=\"ltr\">For the provision of our online courses and associated content, we operate a <strong>Learning Management System (LMS)<\/strong>on our own hosting (AWS Frankfurt). In the context of your course participation, your user account, course progress, quiz results, certificates and time stamps of course interactions are stored. The data are processed exclusively on our hosting \u2014 no third-country transfer occurs in the course of LMS use.<\/p>\n<p dir=\"ltr\">The legal basis is Art. 6(1)(b) GDPR (provision of the contractually owed learning offering).<\/p>\n<h3 dir=\"ltr\">9.1 Recording of Webinars and Workshops<\/h3>\n<p dir=\"ltr\">Where we record live webinars or workshops as part of our learning platform, we obtain your <strong>explicit consent<\/strong> before each recording begins. You are actively informed before recording starts and may object to the recording \u2014 in that case, your video and audio contributions will either be cut out before publication or the publication of the recording will be omitted.<\/p>\n<p dir=\"ltr\">Before a recording is permanently published in the protected members&#8217; area of the academy, we remove <strong>all personal elements<\/strong> in editorial post-production: video and voice of participants, chat transcripts, named speaker contributions. The original raw material is deleted upon completion of the editorial step. The published end version therefore no longer contains personal data of live participants. For the technical playback of the published videos we use Vimeo in a protected mode with domain restriction \u2014 details can be found in section 12 of this policy.<\/p>\n<p dir=\"ltr\">The legal basis for the recording is Art. 6(1)(a) GDPR (consent).<\/p>\n<hr \/>\n<h2 dir=\"ltr\">10 Diagnostic Modules and Psychometric Questionnaires<\/h2>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">academy.zentor.de<\/code> and <code dir=\"ltr\">analytics.zentor.de<\/code>.<\/em><\/p>\n<h3 dir=\"ltr\">10.1 Description and Scope<\/h3>\n<p dir=\"ltr\">As part of our academy content and programmes, we offer diagnostic modules in which you can voluntarily answer questionnaires on personality, values, leadership behaviour and professional orientation. You complete the questionnaires in the academy or directly on our analytics platform; the evaluation takes place on the analytics platform. We collect:<\/p>\n<ul dir=\"ltr\">\n<li>Your answers to the questionnaires<\/li>\n<li>Where applicable, third-party assessments from your professional environment (see section 10.5)<\/li>\n<li>Derived analyses and insights<\/li>\n<li>Your association with the respective course module, programme or mandate<\/li>\n<\/ul>\n<p dir=\"ltr\">The data are processed exclusively on our own hosting: <code dir=\"ltr\">academy.zentor.de<\/code> at AWS in Frankfurt, <code dir=\"ltr\">analytics.zentor.de<\/code> at netcup in Nuremberg (see section 3.2). Data transfer between the two systems is encrypted; no third-country transfer takes place.<\/p>\n<h3 dir=\"ltr\">10.2 Heightened Protection \u2014 Voluntary Treatment as Art. 9 GDPR Data<\/h3>\n<p dir=\"ltr\">These diagnostic data do not, on their own, have a clinical character and do not constitute a medical or psychological health diagnosis. Out of an abundance of caution, and in order to honour your trust, we <strong>voluntarily treat these data as special categories of personal data<\/strong> within the meaning of Art. 9 GDPR. This means:<\/p>\n<ul dir=\"ltr\">\n<li>We obtain your <strong>explicit consent<\/strong> within the meaning of Art. 9(2)(a) GDPR before processing.<\/li>\n<li>We apply heightened technical and organisational protective measures (encryption, restrictive access controls, separate authorisations).<\/li>\n<li>You can withdraw your consent at any time with effect for the future (see section 18).<\/li>\n<\/ul>\n<h3 dir=\"ltr\">10.3 Recipients<\/h3>\n<p dir=\"ltr\">We only disclose your individual diagnostic data if you have <strong>explicitly consented<\/strong> to this \u2014 for example, to a coach or, within a B2B programme, to the HR department of your employer. This consent is voluntary, separate from your consent to the diagnostics itself, and can be withdrawn at any time with effect for the future.<\/p>\n<p dir=\"ltr\">Without such consent, the commissioning B2B customer (e.g. your employer) receives only aggregated, anonymised evaluations at group level that do not allow conclusions to be drawn about individual persons. We only produce such group evaluations for a minimum group size of three persons.<\/p>\n<h3 dir=\"ltr\">10.4 Retention Period and Anonymisation<\/h3>\n<p dir=\"ltr\">We retain your personal diagnostic data in plain form for at least <strong>twelve months after the conclusion of the mandate or programme<\/strong>. This period allows for a meaningful resumption, a comparative analysis with follow-up measurements or a renewed coaching engagement based on your existing diagnostic profile.<\/p>\n<p dir=\"ltr\">After this period has elapsed, we transfer your data into <strong>anonymised form<\/strong>: personal identifiers are removed so that a re-identification of you as an individual person is no longer possible with reasonable effort. The anonymised datasets are used exclusively for statistical analyses, norm value generation and methodological research \u2014 never for individual consulting or advertising purposes.<\/p>\n<h3 dir=\"ltr\">10.5 zentor Leadership Profile (zentor Analytics)<\/h3>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">analytics.zentor.de<\/code> and, while the previous questionnaires run in parallel, <code dir=\"ltr\">academy.zentor.de<\/code>.<\/em><\/p>\n<p dir=\"ltr\">The zentor Leadership Profile is a diagnostic module for leaders. Leaders complete a questionnaire and invite their team to an anonymous team questionnaire. The questionnaires and the page where leaders get the invitation links for their team are provided on zentor Analytics (<code dir=\"ltr\">analytics.zentor.de<\/code>). Until further notice, the previous questionnaires on <code dir=\"ltr\">academy.zentor.de<\/code> run in parallel; zentor Analytics imports their answers (see section 10.1). These questionnaires will be phased out later. Sections 10.1 to 10.4 apply, with the following specifics.<\/p>\n<p dir=\"ltr\"><strong>For leaders \u2014 what data we process<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>Name, email address and company<\/li>\n<li>Your answers to about 34 statements, each from two perspectives: as leader of your own team and as a member of your leadership team<\/li>\n<li>Company size, industry and years in leadership, to form comparison groups; company size, industry and company stage may also be recorded by us<\/li>\n<li>From the second round on: follow-up questions (prior participation, notable events, perceived change in performance, estimated improvement in percent, focus areas, tools used), including three optional free-text fields<\/li>\n<li>The link to your academy account (including your last login there)<\/li>\n<li>The day of your last use of the platform (date only), in order to apply the retention periods below<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>For team members \u2014 what data we process<\/strong><\/p>\n<p dir=\"ltr\">You answer via a shared link passed on by your leader \u2014 without a name, without an email address and without an account. The link is assigned only to the assessed leader, not to individual team members. Participation is voluntary. We process:<\/p>\n<ul dir=\"ltr\">\n<li>Your answers to about 34 statements about the leader and about 34 statements about the team<\/li>\n<li>Optionally: your relationship to the leader (direct report or project collaboration)<\/li>\n<li>From the second round on: follow-up questions (prior participation, perceived change, estimated improvement in percent)<\/li>\n<li>Two optional free-text questions: a particular strength you value in your leader, and a change or improvement you would recommend<\/li>\n<\/ul>\n<p dir=\"ltr\">We store your answers with the time of submission, but without your IP address and without any browser or device information. Visits to the team questionnaire \u2014 including the files it loads \u2014 are not recorded in the server log files (section 3). Where zentor Analytics is delivered via our content delivery network (section 13), the network processes IP addresses solely for delivery and to defend against attacks. Please do not include any information in the free-text fields that would allow conclusions to be drawn about your identity. Because you answer anonymously, we cannot attribute your answers to a person and therefore cannot look up or delete individual answers on request (Art. 11 GDPR).<\/p>\n<p dir=\"ltr\">The team&#8217;s assessments are personal data of the assessed leader.<\/p>\n<p dir=\"ltr\"><strong>Reports and comparison values<\/strong><\/p>\n<ul dir=\"ltr\">\n<li><strong>Leader:<\/strong> The leader sees their personal results report on screen and as a PDF and, across several rounds, their development. PDF reports are generated on request and not stored.<\/li>\n<li><strong>Team:<\/strong> The leader sees their team&#8217;s answers only in aggregated form and only once at least three people have answered, so that conclusions about individuals are practically ruled out. Free-text comments are shown verbatim, but without names.<\/li>\n<li><strong>Company:<\/strong> The leader&#8217;s company may receive aggregated evaluations that can be viewed there only by persons authorised by us \u2014 without individual results, unless the leader has given explicit consent under section 10.3.<\/li>\n<li><strong>Comparison values:<\/strong> We form comparison values exclusively from aggregated data of several people and companies; other companies are never named.<\/li>\n<\/ul>\n<p dir=\"ltr\">The administrators of zentor GmbH have access to all data in order to run the programme.<\/p>\n<p dir=\"ltr\"><strong>Retention<\/strong> (in derogation from section 10.4)<\/p>\n<ul dir=\"ltr\">\n<li>We delete unconfirmed registrations after 7 days.<\/li>\n<li>We keep a leader&#8217;s name and email address for as long as they use the platform.<\/li>\n<li>After 6 months without activity, access is paused; we reactivate it on request.<\/li>\n<li>After 18 months without activity (own answers, a team response about the leader, or a login), we anonymise the data in a monthly clean-up: name, email address and all free text are removed; the remaining answers are kept, without any reference to the person, for comparison values. We notify the leader by email beforehand. We delete the matching entries of the previous questionnaires on <code dir=\"ltr\">academy.zentor.de<\/code> when the data are anonymised.<\/li>\n<li>We store team members&#8217; answers without personal reference; their free-text comments are deleted together with the leader&#8217;s data.<\/li>\n<li>Login links are valid for 7 days, links sent by us for up to 30 days; team invitation links for 30 days.<\/li>\n<li>We delete technical server logs after 30 days at the latest.<\/li>\n<li>We delete backups containing personal data after 90 days at the latest; long-term archives contain no personal data.<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Hosting, email delivery, cookies<\/strong><\/p>\n<p dir=\"ltr\">zentor Analytics is hosted by netcup GmbH in Germany, and the previous questionnaires on <code dir=\"ltr\">academy.zentor.de<\/code> by AWS in Frankfurt (see section 3.2). For email delivery, see section 15. zentor Analytics sets only one technically necessary cookie, for the login; it is valid for up to 14 days (see section 4). The anonymous team questionnaire sets no cookies. zentor Analytics does not load any content (e.g. fonts, stylesheets or scripts) from third-party servers. For the development and operation of zentor Analytics, we use AI assistance from Anthropic PBC (USA) as a processor. As a rule, we do not enter personal data; however, since the assistant technically has access to the server, processing cannot be ruled out. This is based on a data processing agreement with EU Standard Contractual Clauses; Anthropic does not use our data for training.<\/p>\n<p dir=\"ltr\"><strong>Legal basis<\/strong><\/p>\n<p dir=\"ltr\">The legal basis is your explicit consent (Art. 6(1)(a) GDPR; on the voluntary treatment as Art. 9 GDPR data, see section 10.2), which you give via the consent box in the questionnaire. Section 8.2 applies to login and account.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">11 AI-Powered Features<\/h2>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">academy.zentor.de<\/code>.<\/em><\/p>\n<p dir=\"ltr\">In parts of our academy, we offer AI-powered features (e.g. interactive learning assistance). When you use such a feature, the text of your query is transmitted via an API to our processor <strong>OpenAI Ireland Ltd.<\/strong>, 1st Floor, The Liffey Trust Centre, 117\u2013126 Sheriff Street Upper, Dublin 1, Ireland (parent company: OpenAI OpCo, LLC, USA), and processed there in order to generate the response.<\/p>\n<p dir=\"ltr\">A <strong>signed Data Processing Agreement (DPA)<\/strong> dated 3 May 2026 is in place with OpenAI Ireland Ltd., with integrated Standard Contractual Clauses (Module 2 and Module 3). OpenAI is, as a US group, certified under the <strong>EU-US Data Privacy Framework<\/strong>. OpenAI does not use API inputs to train its models (default for API customers).<\/p>\n<p dir=\"ltr\">The legal basis is Art. 6(1)(a) GDPR (consent via the cookie banner) or Art. 6(1)(b) GDPR for contractually owed AI features.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">12 Embedded Videos (YouTube and Vimeo)<\/h2>\n<p dir=\"ltr\"><em>This processing concerns our online services where videos are embedded (typically on <code dir=\"ltr\">zentor.de<\/code> in the blog\/knowledge area and on <code dir=\"ltr\">academy.zentor.de<\/code> in course content).<\/em><\/p>\n<h3 dir=\"ltr\">12.1 Description and Scope<\/h3>\n<p dir=\"ltr\">At individual points, we embed videos from the platforms <strong>YouTube<\/strong> (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; parent company: Google LLC, USA) and <strong>Vimeo<\/strong> (Vimeo.com, Inc., 330 West 34th Street, 5th Floor, New York, NY 10001, USA).<\/p>\n<p dir=\"ltr\">Video embedding only occurs <strong>after your explicit consent<\/strong> via our cookie banner. As long as you have not given this consent, videos are <strong>not loaded<\/strong> and no data are transmitted to YouTube or Vimeo.<\/p>\n<p dir=\"ltr\">Once you activate an embedded video, the following data are transmitted to the respective platform in particular:<\/p>\n<ul dir=\"ltr\">\n<li>IP address<\/li>\n<li>Information about browser, operating system and device<\/li>\n<li>Date and time of the access<\/li>\n<li>Accessed video URL<\/li>\n<li>Where applicable, platform-owned cookies or tracking identifiers<\/li>\n<\/ul>\n<h3 dir=\"ltr\">12.2 Legal Basis and Purpose<\/h3>\n<p dir=\"ltr\">The legal basis is Art. 6(1)(a) GDPR (consent). The purpose is the provision of audiovisual content as part of our learning and information offerings.<\/p>\n<h3 dir=\"ltr\">12.3 Third-Country Transfer<\/h3>\n<p dir=\"ltr\">Both YouTube (via parent company Google LLC) and Vimeo process data in the USA. Both providers are certified under the <strong>EU-US Data Privacy Framework<\/strong>.<\/p>\n<h3 dir=\"ltr\">12.4 Withdrawal<\/h3>\n<p dir=\"ltr\">You can withdraw your consent at any time via the cookie banner. Videos that have already been loaded remain visible in the current browser session; on a subsequent visit without consent, the videos will not be loaded again.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">13 CDN and DDoS Protection<\/h2>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">zentor.de<\/code>, <code dir=\"ltr\">academy.zentor.de<\/code> and <code dir=\"ltr\">analytics.zentor.de<\/code>.<\/em><\/p>\n<p dir=\"ltr\">To accelerate and protect our online services, we use the Content Delivery Network and DDoS protection of <strong>QUIC.cloud \/ LiteSpeed Technologies Inc.<\/strong>, 4885 Riverbend Road, Boulder, CO 80301, USA. When our pages are accessed, traffic is routed through Quic.cloud servers. In doing so, IP addresses of users, HTTP request data and, where applicable, cookie information are processed in order to deliver content faster and to defend against attacks on our websites.<\/p>\n<p dir=\"ltr\">A data processing agreement with integrated protective safeguards is in place with Quic.cloud (click-through DPA, valid from 10 May 2024). Quic.cloud is, as a US provider, certified under the <strong>EU-US Data Privacy Framework<\/strong>. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in fast and secure delivery of our websites).<\/p>\n<hr \/>\n<h2 dir=\"ltr\">14 Web Analytics<\/h2>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">zentor.de<\/code>.<\/em><\/p>\n<p dir=\"ltr\">For the statistical analysis of website visits, we use the self-hosted open-source analytics tool <strong>Matomo<\/strong>, operated on our own server in Nuremberg, Germany. Matomo is operated in a <strong>cookieless mode<\/strong> (<code dir=\"ltr\">disableCookies()<\/code>), with anonymised IP address (<code dir=\"ltr\">anonymizeIP<\/code>) and respecting the Do-Not-Track header (<code dir=\"ltr\">respectDoNotTrack<\/code>).<\/p>\n<p dir=\"ltr\">Since Matomo does not set any cookies, no consent under \u00a7 25 TDDDG is required. Processing takes place on the basis of our legitimate interest (Art. 6(1)(f) GDPR) in a privacy-friendly reach measurement. No personal data are transmitted to third parties; processing takes place exclusively on our own infrastructure in Germany.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">15 Business Communication and Back Office<\/h2>\n<p dir=\"ltr\"><em>This processing concerns data directed to us in the context of the business relationship via <code dir=\"ltr\">zentor.de<\/code>, <code dir=\"ltr\">academy.zentor.de<\/code> and <code dir=\"ltr\">analytics.zentor.de<\/code>.<\/em><\/p>\n<p dir=\"ltr\">For our business communication, we use services provided by <strong>Microsoft Ireland Operations Limited<\/strong> (Microsoft 365: Exchange Online, Teams, OneDrive, SharePoint). The data residency of our tenant is configured to <strong>Germany<\/strong>; additionally, the <strong>EU Data Boundary<\/strong> is active for the services in use. System notifications from our platforms (e.g. login links, invitations and notifications) are sent via Microsoft 365 or via <strong>STRATO GmbH<\/strong>, Otto-Ostrowski-Stra\u00dfe 7, 10249 Berlin, Germany. A data processing agreement pursuant to Art. 28 GDPR is in place with STRATO; processing takes place within the EU\/EEA. We keep copies of sent system notifications only for as long as they are needed for operations. A data processing agreement (Microsoft Products and Services Data Protection Addendum) with integrated Standard Contractual Clauses is in place with Microsoft. The legal basis is Art. 6(1)(b) GDPR (contractual communication) or Art. 6(1)(f) GDPR (other business communication).<\/p>\n<hr \/>\n<h2 dir=\"ltr\">16 Testimonials on the Website<\/h2>\n<p dir=\"ltr\"><em>This processing concerns <code dir=\"ltr\">zentor.de<\/code>.<\/em><\/p>\n<p dir=\"ltr\">At individual points on our website, we publish testimonials from satisfied customers or participants. Publication takes place exclusively on the basis of your <strong>explicit consent<\/strong> within the meaning of Art. 6(1)(a) GDPR and is always data-minimising \u2014 typically with a first name and quote, supplemented by role or industry where you have consented to the publication of those additional details.<\/p>\n<p dir=\"ltr\">You may withdraw your consent at any time with effect for the future. Upon request to <code dir=\"ltr\">datenschutz@zentor.de<\/code> we will promptly remove your testimonial from our website.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">17 Third-Country Transfers<\/h2>\n<p dir=\"ltr\">Where personal data are transmitted to recipients in third countries (in particular the USA), this takes place on the basis of appropriate safeguards pursuant to Art. 46 GDPR. Specifically, we rely on:<\/p>\n<ul dir=\"ltr\">\n<li><strong>EU-US Data Privacy Framework (DPF) adequacy decision<\/strong> \u2014 where the respective provider is certified (e.g. AWS, OpenAI, Mailchimp, Stripe).<\/li>\n<li><strong>Standard Contractual Clauses (SCC)<\/strong> of the European Commission pursuant to Implementing Decision (EU) 2021\/914 \u2014 as a fall-back rule or additional safeguard.<\/li>\n<\/ul>\n<p dir=\"ltr\">The respective mechanisms are specifically identified in the third-party provider sections above.<\/p>\n<hr \/>\n<h2 dir=\"ltr\">18 Rights of the Data Subject<\/h2>\n<p dir=\"ltr\">If your personal data are processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-\u00e0-vis the controller:<\/p>\n<h3 dir=\"ltr\">Right of Access (Art. 15 GDPR)<\/h3>\n<p dir=\"ltr\">You may request confirmation from the controller as to whether personal data concerning you are being processed by us. If such processing exists, you may request information about the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed, the envisaged storage duration, the existence of rights to rectification, erasure, restriction, objection and complaint, the origin of the data (if not collected from you), the existence of automated decision-making including profiling, as well as any third-country transfers.<\/p>\n<h3 dir=\"ltr\">Right to Rectification (Art. 16 GDPR)<\/h3>\n<p dir=\"ltr\">You have a right to rectification and\/or completion vis-\u00e0-vis the controller, provided that the processed personal data concerning you are inaccurate or incomplete. The controller must carry out the rectification without delay.<\/p>\n<h3 dir=\"ltr\">Right to Restriction of Processing (Art. 18 GDPR)<\/h3>\n<p dir=\"ltr\">You may request restriction of processing under certain conditions, for example if you contest the accuracy of the data, if the processing is unlawful and you object to erasure and request restriction of use instead, or if the controller no longer needs the data but you require it for the establishment, exercise or defence of legal claims.<\/p>\n<h3 dir=\"ltr\">Right to Erasure (Art. 17 GDPR)<\/h3>\n<p dir=\"ltr\">You may request the controller to erase personal data concerning you without undue delay if one of the grounds listed in Art. 17(1) GDPR applies (data are no longer needed for the purposes; consent withdrawn in the absence of another legal basis; successful objection pursuant to Art. 21 GDPR; unlawful processing; legal erasure obligation; collection in the context of information society services offered to children). The right does not exist where processing is necessary for the exercise of the right to freedom of expression, for compliance with legal obligations, for reasons of public interest, or for the establishment, exercise or defence of legal claims.<\/p>\n<h3 dir=\"ltr\">Right to Notification (Art. 19 GDPR)<\/h3>\n<p dir=\"ltr\">If you have exercised the right to rectification, erasure or restriction of processing vis-\u00e0-vis the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of such rectification, erasure or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.<\/p>\n<h3 dir=\"ltr\">Right to Data Portability (Art. 20 GDPR)<\/h3>\n<p dir=\"ltr\">You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format, provided that the processing is based on consent or a contract and is carried out by automated means. You additionally have the right to transmit those data to another controller without hindrance.<\/p>\n<h3 dir=\"ltr\">Right to Object (Art. 21 GDPR)<\/h3>\n<p dir=\"ltr\">You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you carried out on the basis of Art. 6(1)(e) or (f) GDPR; this also applies to profiling based on these provisions. Where personal data concerning you are processed for direct marketing purposes, you have the right to object at any time; this also applies to profiling to the extent that it is connected with such direct marketing.<\/p>\n<h3 dir=\"ltr\">Right to Withdraw Consent (Art. 7(3) GDPR)<\/h3>\n<p dir=\"ltr\">You have the right to withdraw your data protection consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of the consent prior to its withdrawal.<\/p>\n<h3 dir=\"ltr\">Automated Individual Decision-Making Including Profiling (Art. 22 GDPR)<\/h3>\n<p dir=\"ltr\">You have the right not to be subject to a decision based solely on automated processing \u2014 including profiling \u2014 that produces legal effects concerning you or similarly significantly affects you. Such automated decision-making does not take place on our online services.<\/p>\n<p dir=\"ltr\">Where we evaluate your answers automatically within the diagnostic modules (section 10), this constitutes an evaluation of personal aspects (profiling within the meaning of Art. 4(4) GDPR). These evaluations serve exclusively as a basis for your own reflection and for support by our coaches. Decisions producing legal effects concerning you or similarly significantly affecting you are not taken on this basis by automated means.<\/p>\n<h3 dir=\"ltr\">Right to Lodge a Complaint with a Supervisory Authority (Art. 77 GDPR)<\/h3>\n<p dir=\"ltr\">Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work, or the place of the alleged infringement. The supervisory authority competent for zentor GmbH is:<\/p>\n<p dir=\"ltr\"><strong>Bavarian State Office for Data Protection Supervision (BayLDA)<\/strong> Promenade 18 91522 Ansbach, Germany Phone: +49 (0) 981 53 1300 Email: <a href=\"mailto:poststelle@lda.bayern.de\">poststelle@lda.bayern.de<\/a> Website: <a href=\"https:\/\/www.lda.bayern.de\/\">https:\/\/www.lda.bayern.de<\/a><\/p>\n<hr \/>\n<h2 dir=\"ltr\">19 Currency of This Privacy Policy<\/h2>\n<p dir=\"ltr\">This privacy policy has the date stated at the beginning of the document. Due to the further development of our online services or due to changed legal or regulatory requirements, it may become necessary to adapt this privacy policy. The respective current version can be accessed and printed at any time on our online services.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;281432&#8243;] Privacy Policy of zentor GmbH As of: 21. October 2026 We are pleased about your visit to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-79715","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Data privacy - zentor - Professional &amp; Personal Development<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zentor.de\/en\/dataprivacy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Data privacy - zentor - Professional &amp; Personal Development\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;281432&#8243;] Privacy Policy of zentor GmbH As of: 21. 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